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General FAQ
Account Information
How do I create an ArcSoft account?
What are the advantages of joining the ArcSoft Account Center?
How do I retrieve/change my password?
How do I change my account information?
What can I benefit from the ArcSoft's Newsletter Subscription?
Activation & Registration
How do I activate the program?
How to retrieve my activation code?
What can I do if the activation code is not accepted?
How to register my ArcSoft application?
Do I need to register the program before submitting questions?
Download & Installation
How do I download my software?
How do I re-download software I have already purchased?
If the download stops before it is complete, what should I do?
After downloading my software, where is it located?
Is downloading software the same as installing software?
Order Information
Can I change the currency when I order the program?
Where can I find my order history?
Where can I locate my order status?
What should I do if I cannot find my order?
What can I do if I purchased a download version but did not receive an order confirmation?
I have lost/deleted my order confirmation. What should I do now?
What should I do if the download link in the order confirmation e-mail expired?
Purchase Information
Do you offer technical support for trial users?
What can I do if I purchased the program using a wrong e-mail address?
How to purchase an upgrade?
What's the difference between an update and upgrade?
Updates
Upgrades
I would like to buy the trial software I downloaded. Do I need to re-download the product?
What is a Backup CD?
How to order the backup CD?
How will the charge appear on my credit card?
When will my credit card be charged?
Can I apply one license to the program on multiple computers?
I purchased the wrong product by mistake. Can I exchange it for the right one?
How to add, remove, or adjust quantities in my shopping cart?
Why do errors occur when I purchase the program when using my credit card?
Is it necessary for me to enable cookies in my web browser?
Payment & Shipment
What should I do if my shipping address is different than my billing address?
Can you ship the product to my country?
What payment methods do you accept?
Do I have to pay custom fees if I live outside of the United States?
Refund & Cancellation
How can I refund my purchase?
When can I get the refunded money?
Can I cancel my order after I placed it?
Popular Questions
Refund Policy
Volume License
How do I activate the program?
Where can I post a ticket?
I have purchased the full version of the program, where to download?